FAQs

We accept the CareCredit credit card as a flexible financing option to help you pay for the care your pet needs, when they need it.*

Click here to see if you prequalify with no impact to your credit score.

*Subject to credit approval.

Appointments are recommended for routine care. For an urgent issue, please call us immediately, and we'll do our best to accommodate you as quickly as possible.

We currently provide care for dogs and cats. We do not treat exotic pets at this time.

Urgent care is for non-life-threatening conditions that require prompt attention, such as minor injuries, vomiting, or diarrhea. It's a step between routine care and emergency services, offering same-day treatment for acute issues. If your pet is experiencing an urgent issue, please call us and we’ll work to accommodate you as soon as possible. We do not accept walk-ins, so please call to confirm availability.

We do provide emergency services during our normal business hours. If your pet has an after-hours emergency, please visit the nearest emergency veterinary clinic.

Firstly, we ask that you please fill out the New Client Form on our website. Once you have that submitted, you can call our front desk to schedule your appointment. You can also book your appointment on our website with Vetstoria. If your pet had a previous veterinarian, we ask that you bring their most recent medical records with you or that you send them prior to your visit. When you arrive, we will then escort you to an examination room. where one of our technicians will discuss your pet’s needs and issues of concern, if any, prior to arranging for the exam or treatment for your pet with the doctor.

Yes, we recommend regular vaccinations for all dogs and cats, even if they are indoor pets. Vaccinations protect them against potentially fatal viruses and diseases, such as rabies, Bordetella, distemper, and parvovirus.

We require payment at the time services are rendered. We accept Visa, MasterCard, American Express, Discover, CareCredit, cash, debit cards, and personal checks.

This is determined on a case-by-case basis and is dependent on your pet’s diet and how often you brush their teeth at home. Some pets require annual professional dental cleanings while others may require one more or less frequently. We can provide our recommendations during your pet’s wellness exam. You can learn more about our dental services on our Dental page.

During a one-on-one consultation, we can recommend various diet food products as well as some tips for exercise and how to keep your pet active. We will consider your pet’s breed, BMI, and current weight, diet, and activity level in our recommendations. For more detailed information on helping your pet reach a healthy weight, visit our Weight Loss/Nutrition page.